Got Questions?
We’ve Got Answers

Everything fleet managers and drivers ask us most. Jump to a section or scroll through: and if you can’t find what you need, we’re at the bottom.

01

Getting Started

?How do I sign up?+

Fill out our New Fleet Onboarding form and we’ll send the contract over. Start reporting and managing your incidents more efficiently from today.

?How much is it?+

Pricing is per vehicle, per month, depending on fleet size and a few other factors. A core ONO value: we never charge per incident. It’s a flat monthly rate, no matter how many reports come in.

?What’s your contract length?+

12 months minimum.

?Is training needed to use ONO?+

No advanced training needed. ONO is built with a simple interface so both drivers and managers can pick it up quickly, without sitting through long training sessions.

?Who can use ONO?+

Drivers, fleet managers and fleet owners. Whether you run a handful of vehicles or a large operation, ONO is built for anyone managing vehicles on the road.

02

For Drivers

Simple, visual, and built to be used in the moment, even under pressure.

?Do you help drivers use the app?+

The ONO app is built with lots of driver input, so it’s easy and intuitive. We also have short “how to” videos on our YouTube channel that fleets can share with drivers.

?Can a driver speak to someone?+

We encourage drivers to use the app itself, since it captures accurate, real-time details that help with fraud prevention. There’s also a support number inside the app for any driver who needs a hand.

?Can a driver change the incident details?+

Once a report is submitted, the driver can’t edit it. The fleet operator is in full control, and can ask the driver to resubmit with more details if needed.

?What are the core features of ONO?+
  • Incident Reporting: drivers report instantly through the app.
  • Real-Time Alerts: fleet managers notified the moment a report comes in.
  • Fleet Dashboard: one place to track incidents and manage driver profiles.
  • Support Integration: drivers can request recovery or a windshield replacement.
03

Incidents & The Dashboard

?Where do incident details go?+

Every report lands straight in your ONO Admin dashboard in real time, so operators can review cases quickly and step in with help right away.

?Can I track vehicles in real-time?+

No, ONO doesn’t provide live GPS tracking. Instead, it focuses on giving drivers the right tools at the roadside and giving managers visibility over incidents, tasks and reports through the dashboard.

?How many admins can be added?+

Up to 10 admin users per ONO dashboard, so several team members can manage and monitor the fleet together.

04

Suppliers, Claims & Insurance

?Is ONO a claims management company?+

No. ONO links all your preferred suppliers into one single source of truth. Add your favorite suppliers into the system and get a properly connected view across your whole operation.

?Can I use my own repair garage?+

Absolutely. Add as many repair shops as you like and link a case to whichever repairer you choose. Stuck for a supplier? We can introduce you to our network.

?Can I use my own claims handler or attorney?+

Yes, full flexibility to use your own providers. ONO also helps you track how well those suppliers perform: repair duration, claim close rates and recovery figures.

?What if I change my insurer?+

Change insurer whenever you like, and hold multiple insurers in your ONO dashboard at once. All your data stays yours, building a transparent claims history that becomes a real asset at renewal time.

05

Security & Privacy

?How is my data stored and secured?+

Your data is kept safe and private at all times, using secure cloud systems and strong encryption both in storage and in transit. Only you and your fleet managers can access it, and we maintain strict data protection standards throughout.

?Is ONO GDPR compliant?+

Yes. ONO fully follows GDPR rules, protecting personal data and giving you control over how it’s used. When you sign up, you’ll see our disclaimer explaining exactly how information is handled.

PREFER TO WATCH?

See ONO In Action

No reading required. This short video shows exactly what happens, step by step: great for sharing with drivers who’d rather watch than read.

Still Stuck?

No worries, every fleet has questions we haven’t thought to write down yet. Get in touch and a real person will help.