ONO Support
If you need help with ONO, our support team is here to help.
Contact Support Talk to us
Got a question or hit a snag? Drop us a line and we'll sort it fast.
✉ support@onoapp.coSupport Hours
We aim to respond quickly to every message. Reach out any time and we'll get back to you as soon as we can.
Common Help
Logging In
If you're unable to log in:
- Check you're using the correct email or mobile number
- Request a new verification code
- Contact your fleet administrator if your account hasn't been activated
Reporting an Incident
If you're having trouble submitting a report:
- Ensure you have an internet connection
- Check that you've completed all required fields
- If the issue persists, contact support at support@onoapp.co
Vehicle Checks
If your assigned vehicle isn't showing correctly, speak with your fleet administrator or contact our support team.
Dashboard Access
Fleet managers who require access to the web dashboard should contact ONO Support.
Report a Bug or Feature
FAQs
Contact your fleet administrator or email support@onoapp.co and our team will help you get back up and running.
Head to the App Store or Google Play, search for ONO, and tap update if a new version is available.
Check that ONO has camera and photo library permissions enabled in your device settings, and that you have a stable internet connection.
Your fleet administrator's details are set by your company. If you're not sure who to contact, reach out to ONO Support and we'll point you in the right direction.
Previous reports are available in the app under your report history. Fleet managers can also view these via the web dashboard.